Changde Xilai Hotel is located in the city center, close to business districts, shopping areas, and tourist attractions, offering beautiful lake views. The hotel is 2.5 kilometers away from the central business district and a 30-minute drive from Changde Taohuayuan Airport. It offers four different dining areas with various styles, an executive lounge, and a fitness center.

The hotel features a total of 313 rooms and suites, equipped with panoramic floor-to-ceiling windows offering views of the White Horse Lake or the cityscape. The rooms are furnished with Sheraton Sweet Sleeper beds, desks, ergonomic chairs, and high-speed internet access.

The dining facilities include the Feast All-Day Dining Restaurant offering international cuisine, the Caiyue Xuan Chinese Restaurant specializing in fresh ingredients, and the Gathering Place Specialty Restaurant serving modern bar meals and American cuisine. The lobby bar is an ideal spot for enjoying coffee or cocktails.